Open courses
Managing Difficult Conversations
We all have to face difficult conversations at times whether it's with customers, colleagues, staff, stakeholders or your manager. What can make all the difference is how people manage the conversation.
This workshop provides practical solutions to help you to develop coping and managing strategies to defuse unpleasant situations, negotiate calm and feel better about your relationship with the person with whom you're having the difficult conversation.
Whether you're the person initiating the conversation or you're on the receiving end, this workshop provides a range of strategies both inside and outside the workplace, whether face to face or on the telephone.
View more details and agenda
Dates
11 July 2013
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